Build, deploy, and observe enterprise AI customer-service agents from one platform, using plain English.
Traditional customer service platforms force teams to choose between power and simplicity, and they treat AI as a black box with no visibility into why it responded the way it did. Businesses struggle to build agents without engineering help, keep quality consistent across channels, and enforce compliance and governance at scale.
GuidrAI is an enterprise-grade platform for building, optimizing, and scaling AI customer-service agents from one place. Non-technical users create agents and workflows by describing what they want in plain English, while technical teams retain code-level control to enforce guardrails. Every response is fully traceable, showing which model, knowledge, and workflows produced it. The same agent delivers consistent quality across chat, email, voice, SMS, and API.
Describe the agent or workflow you want in plain English and GuidrAI configures it for you.
See exactly why the AI made each decision, which knowledge it used, and which workflows it triggered.
Audit trails, guardrails, and compliance controls keep sensitive operations secure and reviewable.
Deliver the same agent and same quality across chat, email, voice, SMS, and API.
Create fully functional agents from a natural language description that auto-configures type, channels, tools, and system prompts.
Define custom business logic as workflows with triggers, steps, conditions, and actions. Non-technical users iterate while technical teams keep control.
A single data layer with pgvector semantic search over uploaded PDFs, TXT, MD, and DOCX. Every interaction feeds continuous improvement.
Choose Anthropic Claude or OpenAI GPT per agent, tune temperature and token limits, and fail over automatically between providers.
Review, flag, and audit responses before, during, or after delivery, with sentiment alerts, escalation tracking, and compliance enforcement.
Track conversation volume, AI handled rate, response time, and top agents across custom time ranges from 7 to 90 days.
Trace every decision with model tracking, token usage, workflow tracing, knowledge attribution, and a full reasoning audit trail.
Connect CRM, ticketing, payments, e-commerce, communication, and knowledge tools, plus custom REST, GraphQL, and webhook APIs.
Describe your agent and its workflows in plain English, then connect knowledge bases and the tools it needs.
Launch the same agent across chat, email, voice, SMS, and API with consistent behavior everywhere.
Trace every response to its model, knowledge, and workflow while Watchtower flags and audits conversations.
Use analytics, guardrails, and testing to close knowledge gaps and improve agent performance over time.
No. You can describe the agent and its workflows in plain English, and GuidrAI extracts the configuration, channels, tools, and system prompts for you, while technical teams can still refine the underlying logic.
GuidrAI is model-agnostic and supports Anthropic Claude and OpenAI GPT-4o today, with per-agent model selection, configurable limits, and automatic failover between providers.
The Watchtower module lets you review, flag, and audit responses with sentiment alerts and escalation tracking, and guardrails enforce PII detection, identity verification, and compliance rules with complete audit logs.
Reach out for early access, a live demo, or a partnership conversation.